Privacy Policy
This English translation is provided for convenience only. In the event of any discrepancy, the French version prevails.
This policy explains what personal data ONE OPS processes, why, for how long, and how to exercise your rights (General Data Protection Regulation, GDPR, and the French Data Protection Act).
1. Data controller
Publisher: Luc RUIZ, sole trader (entrepreneur individuel), trading as OneHeberge.
SIREN: 798 612 057 — EU VAT number: FR09798612057 (VAT not applicable, art. 293 B of the French General Tax Code).
Address: 10 allée de Cracovie, 47520 Le Passage, France
Contact: direction@oneheberge.fr — support tickets on oneheberge.fr and on Discord.
2. Data processed and purposes
| Data | Why | Legal basis | Retention |
|---|---|---|---|
| Email address, username, password (stored hashed, never in clear text) | Create and secure the account | Contract | Lifetime of the account |
| Progression, statistics, match history, leaderboards, credit purchases | Provide the game and its content | Contract | Lifetime of the account; invoices: 10 years (accounting obligation) |
| IP address, connection logs | Security, fraud prevention, legal obligations of a hosting provider (LCEN) | Legal obligation / legitimate interest | 1 year |
| Anti-cheat indicators: integrity of game files, non-reversible technical fingerprints of the computer, gameplay anomalies | Guarantee fair matches, enforce sanctions | Legitimate interest | Lifetime of the account; in the event of a permanent ban, up to 3 years afterwards |
| Match recordings (positions, shots, events) | Review of cheating reports | Legitimate interest | 7 days on the server, then archived for up to 90 days |
| Voice (in-match voice chat) | Communicate with teammates | Contract | Transmitted live, not recorded |
| Messages to support | Answer requests | Contract / legitimate interest | 3 years after the last exchange |
3. Payments
Payments are processed by Systempay (Banque Populaire / Caisse d'Épargne) or PayPal, which are responsible for the bank data they collect. The publisher neither receives nor stores any card number; it only keeps the order reference, amount, date and status.
4. Recipients
Data is processed by the publisher and hosted on its own servers in France. It is neither sold nor rented. Only payment providers and, upon legal request, the competent authorities have access to it, within the limits of their role. Username, level, match statistics and leaderboards are visible to other players.
5. Website and launcher
The game's website uses no advertising trackers or third-party audience measurement tools. The launcher only transmits what is needed for updates and login. If Discord is open on the computer, the game may display the current activity there (“Rich Presence”); this stays local between the game and Discord.
6. Security
Hashed passwords, encrypted exchanges, key-based server access, backups, and data access restricted to the publisher.
7. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to set instructions for its fate after your death. To exercise them: direction@oneheberge.fr (proof of identity may be requested). Reply within one month. You may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
8. Minors
The game is reserved for people aged at least 16; under 18, parental consent is required for purchases.