Terms of Sale (virtual content)

This English translation is provided for convenience only. In the event of any discrepancy, the French version prevails.

These terms apply to any purchase made in ONE OPS or for this game: credits (“CR”), premium Battle Pass and other virtual content. They supplement the terms of use.

1. Seller

Publisher: Luc RUIZ, sole trader (entrepreneur individuel), trading as OneHeberge.
SIREN: 798 612 057 — EU VAT number: FR09798612057 (VAT not applicable, art. 293 B of the French General Tax Code).
Address: 10 allée de Cracovie, 47520 Le Passage, France
Contact: direction@oneheberge.fr — support tickets on oneheberge.fr and on Discord.

2. Products

Credits are a virtual currency that can only be used in the game to obtain virtual content (camos, premium pass, cosmetic items…). The available content, its description and its price in credits are shown in the in-game store before any purchase. Content is cosmetic: it gives no decisive gameplay advantage.

3. Prices

Credit bundle prices are shown in euros, all taxes included (VAT not applicable, art. 293 B of the French General Tax Code), before the order is confirmed. The price paid is the one displayed at the time of the order.

4. Order and payment

Orders are placed from the game; payment is made in a secure window by bank card (provider Systempay) or PayPal. The publisher never has access to card numbers. The order is final once payment is confirmed.

5. Delivery

Credits are added to the player's account as soon as payment is confirmed, usually within seconds. In the event of a delay or problem, the player contacts support with the order reference (RLO-…).

6. Right of withdrawal

In accordance with article L221-28, 13° of the French Consumer Code, the right of withdrawal cannot be exercised for digital content supplied on an intangible medium whose performance has begun with the consumer's prior express consent and acknowledgement that they lose their right of withdrawal. Before each purchase, the player gives this consent and acknowledgement by ticking a box provided for this purpose; as credits are delivered immediately, the purchase is then final.

7. Refunds

Credits and virtual content are neither refundable nor exchangeable for money, except in the event of non-delivery attributable to the publisher or a legal obligation. In the event of a double payment or technical error, the publisher refunds or credits the account after verification.

8. Account closure

If the account is closed for cheating, fraud or a serious breach of the terms of use, unused credits and acquired content are lost, without refund. If the publisher permanently shuts the game down, players are notified at least 30 days in advance.

9. Minors

A minor must obtain the consent of their parents or legal guardian before any purchase.

10. Legal guarantees

The player benefits from the legal guarantee of conformity of digital content (articles L224-25-12 et seq. of the French Consumer Code).

11. Complaints and mediation

Complaints should be sent to support or to direction@oneheberge.fr. If no amicable solution is found, consumers may refer the matter, free of charge, to a consumer mediator. They may also use the European online dispute resolution platform.

12. Governing law

These terms are governed by French law.